A traceroute verifies the route that data travels across the internet. It is used as a diagnostic tool to find the location of a possible network breakdown. If you are having problems accessing your website or with email, a quick traceroute can verify the source of the problem.
Mac OS9 does not have a built in Traceroute tool. So to perform a traceroute, you'll need to download a handy piece of software know as WhatRoute from: http://www.whatroute.net
There are instructions for using the WhatRoute software on the WhatRoute website. If you email us a copy of the traceroute, we'll be able to diagnose any problems that you are having.
1) Open Applications -> Utilities -> Terminal
2) Once terminal has started type: traceroute example.com
3) Press return
This will start a traceroute to example.com. Any places where there are timeouts (indicated by a "*") there is a network problem. If you email us a copy of the traceroute, we should be able to diagnose any problems that you are having.
Please note that all trace requests will eventually time out at our router as our firewall is designed to block all trace traffic there. We are more interested in seeing everything between you and us.