Managing Your Datarealm Logins
As a Datarealm Shared customer you have access to several different interfaces that allow you to interact with various aspects of your hosting service. These include but are not limited to the following :
Each of these interfaces requires it's own unique login. Please see the details below for information on how to access each.
All of Datarealm’s newer shared hosting accounts come with cPanel, a fantastic control panel for managing the technical aspects of your account.
To access cPanel through your /clients area -
1) Login to your /clients interface - https://www.datarealm.com/clients/clientarea.php - Your username is your primary billing email address. If you need assistance with your /clients password, please let us know.
2) From any page of your /clients interface, look under the Services drop down for the My Services option.
Select My Services.
3) On the next page, look for your hosting account under My Product and Services. Click on the Active status button
If your account status is listed as anything other than Active, you may want to contact our billing department.
4) On the next detailed account page you will find various Quick Shortcut links to the most popular cPanel pages, for example the FileManager and Email Account sections, but for FULL cPanel access look to the left for the Actions menu.
Click Login to cPanel for full access.
Please note, you can also access cPanel directly by connecting to http://www.your-domain.com:2083/ - Where “your-domain.com” is the website address associated with your cPanel based Datarealm account.
If you are a Datarealm client with an older hosting account and would like to switch to a cPanel based account, please contact us. For a help pages concerning other aspects of your cPanel account, please click here.
The /admin control panel is a set of online tools that allows you to manage many technical aspects of your account - from Email to web stats. Access to this control panel should be limited to the Admin/Webmaster contact and/or the owner of the hosting account as it requires using the account's primary password. To access this control panel you may use your own domain followed by "/admin".
So for example - http://www.yourdomain.com/admin OR you may use this simple "datarealm.com" based address - http://www.datarealm.com/admin. Both URLs will bring you to this login screen :
You will be asked for the following info :
Username - In the "Username" field enter your account username . This is the same username you use for FTP access to your account. This field is case sensitive, which means that you must match the capitalization of your account username.
Password - In the "Password" field, enter your account password. This is the same password you use for FTP access to your account. This field is also case sensitive, so if your password is "PaSSwoRD" using "password" will fail.
Remember Username - If you want to save on some typing when you return to the /admin, clicking this box will set a cookie on your computer that holds your account username.
If you put in the proper information, you will be granted access to the /admin Control Panel. For more information on what you can do in the /admin, please see: Control Panel Overview
Possible Problems :
- If you have lost your password, the help link for the password (the little yellow question mark), will provide you with a link to use the password reset page. This will email time sensitive instructions to the billing contact of the account.
- If your account is brand new, your domain may not have been created or transferred yet.
- If this case, please try to log in to: http://www.datarealm.com/admin If you are unsure of both the username and password for the account please contact our support staff, and they will assist you.
The /clients control panel is an on-line tools that allows you to manage most billing aspects of your account. Access to this billing control panel should be limited to the billing contact and/or the owner of the hosting account as it allows you to manage sensitive billing details.
A note to first time users : The first time you go to access your /clients control panel, please go to the following page -
This function will email you your /clients password. You must enter your account's billing email address. If you don't know what address is currently listed on your account, please contact firstname.lastname@example.org. Please note that each time you request your password a new one will be generated and sent to you.
To access the /clients Control Panel :
Please go to http://www.datarealm.com/clients.
Under Manage Your Account, please click the Secure Client Login button. That will bring you to a page that looks like this :
Note, you can reach this page directly by going to https://www.datarealm.com/clients/clientarea.php
This login area asks you for the following details :
Email - This is the billing email address listed in our records. If you don't know what address is currently listed on your account, please contact email@example.com.
Password - This is a unique password generated by the /clients system. If you do not have record of this password or if one you are entering is not working, you may use the following tool - https://www.datarealm.com/clients/passwordreminder.php. Remember, each time you request a password reminder, a new password will be sent.
If you registered your domain name(s) through us before September 2009, you can maintain your domain's 'whois' record and DNS through an interface provided by our previous registry partner, OpenSRS/TuCows. Access to this interface should be limited to the domain's owner.
To access your domain interface please go to http://manage.opensrs.net.
There you will find the following login screen :
If you do not have your OpenSRS Login details, please contact firstname.lastname@example.org
Important Notice : If your domain was registered with us before September 16th, 2009 you will need to use this third party interface to manage your domain's record. Updates to your account's record via your /admin or /clients control panels will NOT effect your domain's 'whois' record.
Webmail is an online interface to our mail servers. You can use it to manage your email when you don't have access to your normal email software, or even as a full replacement for your email program. You can access Webmail from any internet connected computer in the world.
To access Webmail, go to http://webmail.datarealm.com. You will be presented with the following page :
You will be asked for the following details :
Email Address : The full email address that you want to check. Eg: email@example.com.
Password : The password for the email account. This field is case sensitive, so if your password is "paSSwOrd" using "password" will fail. If you do not know your POP password, please email firstname.lastname@example.org.
A note to first time users : If you are using Webmail for the very first time, please see this very important notice.
Roundcube is an online interface to our mail servers. You can use it to manage your email when you don't have access to your normal email software, or even as a full replacement for your email program. You can access Roundcube from any internet connected computer in the world.
To access Roundcube, go to: http://roundcube.datarealm.com
You will be offered the following login screen -
Please enter the following information -
Username - The full email address that you want to check. Eg: email@example.com.
Password - The password for the email account. This field is case sensitive, so if your password is "paSSwOrd", using "password" will fail.
Server - Please make sure Default Server remains selected.
Once logged in, you will be able to send and receive your email through the Roundcube interface.
Datarealm offers various third party softwares that each have their own login area. Here are the four most popular :
If you have created a Mailman list with us, you can access its control panel via your /admin or directly using a custom URL. Generally this URL is based on the following :
So if your domain is "datarealm.com" and your list is called "members", your Mailman interface could be accessed here :
The Mailman password was set when you created your list through your /admin.
If you have added a the popular WordPress blog to your account you can assess the WordPress admin at an address that looks like this :
So if your domain is "datarealmsite.com" and your blog was placed in a folder called "blog", your WordPress admin could be accessed here :
In most cases, your Wordpress username is "admin". Your WordPress password was emailed to you when your Blog was first created.
If you have added the Agora shopping cart to your account with us, you have a Store Management interface. That can be accessed with a URL that looks like this :
So if your domain is "datarealm.com" and your store was placed in a folder called "shop", your Agora Store Manager could be accessed here :
Your Agora username and password were created when your store was added to your account.
If you have created a Mysql4 or Mysql5 database with us you can use the Phpmyadmin interface to manage that db. You can access that here :
Your mysql username matches your account FTP or /admin username. Your mysql password was created when you created your database.
Be sure to drop the menu down to access the correct database. Mysql4 databases are the default 'mysql.datarealm.com', while mysql5 are 'mysql5.datarealm.com'.
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