Using BoxTrapper

What is BoxTrapper?

How to Activate BoxTrapper

How to Edit your BoxTrapper Settings

How to Edit Confirmation Messages

How to Create/edit a WhiteList, Blacklist, and Ingorelist

How to add address to the BoxTrapper Forward List

How to Review BoxTrapper Logs

How to Watch your BoxTrapper Review Queue

How to Deactivate BoxTrapper

 

 

What is BoxTrapper?

 

BoxTrapper is a powerful anti-spam tool that requires all email senders who are not on your whitelist to reply to a verification email before you receive email from them.

 

A few things to note :


1. BoxTrapper must be enabled and configured on a per user account basis.


2. Users will need to keep an eye on their BoxTrapper Queue to ensure that mail they wish to receive does not remain trapped. Users can accept messages from and whitelist senders even if the sender does not reply to the verification email.


3. It is important to understand that when configured correctly, any email address you send a message TO will automatically be added to the BoxTrapper Whitelist. Since you are in effect interacting with the email address, BoxTrapper assumes you welcome communication with them and can automatically whitelist the email address in question.



Let us know if you have any questions!

 

 


How to Activate BoxTrapper

 

1. Login to your cPanel Account


2. In the Mail section, click on BoxTrapper icon.

BoxTrapper Icon


3. On the main BoxTrapper Page, you will see a list of your emails under the Account heading. Next to that, you will see the status of each account’s BoxTrap (enabled/disabled) under the Status heading. And finally, you can adjust the status under the Function heading.

To enable BoxTrapper on a specific email, click the Manage icon for that address.

Manage



4. On the Next Configure BoxTrapper page, you will see that the status is Disabled.

Enable


To change this status, click the Enable button.

Enable button


You should then see a green Success message. To return to the individual’s BoxTrapper config page, please click Go Back button.

go back

 

 

 


How to Edit your BoxTrapper Settings

 

1. Login to your cPanel Account



2.
In the Mail section, click on BoxTrapper icon.

Boxtrapper icon


3. To manage BoxTrapper for a specific email, click the Manage icon for that address.

manage



4. On the next Configure BoxTrapper page, you will see the link to Configure Settings. Click this link.



5. On this new configuration page, please consider the following -



Email addresses for this account :
If there are other email addresses that forward email to this primary account, please enter them here. Use commas to separate the addresses.


Your Name : Enter the human or company name for this account.

The number of days that you wish to keep logs and messages in the queue : We suggest keeping the default of 15, but you may adjust to meet your needs.

Minimum Apache SpamAssassin Spam Score required to bypass BoxTrapper : When BoxTrapper receives an email with a spam score lower than this value, the message will bypass BoxTrapper and be delivered. Again, we suggest you stick with the default of -2.5.

Enable Automatic Whitelisting : We suggest you leave this checked. With this enabled, every person you send a message TO will be whitelisted automatically. Since you are in effect interacting with the e-mail address, BoxTrapper assumes you welcome interaction with them and automatically whitelists the email in question.


Automatically whitelist the To and From lines from whitelisted senders (whitelist by association): If the address in the From field of an incoming email is whitelisted, then BoxTrapper can automatically whitelist the addresses in the To and CC fields.




6. After you have adjusted these settings, please click the blue Save button

save

 

 

 

 

How to Edit Confirmation Messages

 

1. Login to your cPanel Account



2. In the Mail section, click on BoxTrapper icon.

BoxTrapper icon


3. To manage BoxTrapper for a specific email, click the Manage icon for that address.

manage



4. On the next Configure BoxTrapper page, you will see the link to Edit Confirmation Messages. Please click that link.



5. On this new page, you will be presented the ability to edit four different messages :



Blacklist : Boxtrapper responds with this message when a blacklisted address sends an email.

Returnverify : Boxtrapper responds with this message when the verification process fails for any reason.


Verify : Boxtrapper responds with this message when an address that is not on the whitelist or blacklist sends an email. This email requests a response to verify that the sender is legitimate.


Verifyreleased : Boxtrapper responds with this message when a person responds to the verification message with a reply email or a click on the verification link. This message confirms a person has been whitelisted.



To edit any of these messages, click the Edit button

edit



6. Edit as you see fit. PLEASE NOTE - Each edit page will provide you with specific detail about restrictions on editing the subject line of these confirmation messages. Be careful!



7. Click the blue Save button to commit to your edits.

save


Also note, if you need to restore any of the messages to their original defaults, you may do so by clicking the Reset To Default button for the individual message

reset



To return the main BoxTrapper config page click Go Back

Go Back

 

If you have any questions regarding this, please let us know!

 

 

 

How to Create/edit a WhiteList, Blacklist, Ingorelist

 


1. Login to your cPanel Account



2. In the Mail section, click on BoxTrapper icon.

boxtrapper icon



3. To manage BoxTrapper for a specific email, click the Manage icon for that address.

manage



4. On the next Configure BoxTrapper page, you will see the link to Edit White/Black/Ignore lists. Please click this link.



5. On the next page you will see a link for each individual list :



Whitelist : This is a list of email addresses that you wish to receive email from. You can add addresses manually or by default, expect email addresses you interact with to get added automatically. Furthermore, once a user replies to a verification request their address will be added to this list. You can also follow prompts to add senders to this list while managing your BoxTrapper queue.


Ignorelist : Messages from senders on this list are deleted without any notification. Addresses must be manually added to the Ignorelist. You can also follow prompts to add senders to this list while managing your BoxTrapper queue.


Blacklist : Messages from senders on this list are deleted and the sender receives a reply that indicates that their message was blocked. Addresses may be manually added to this list. You can also follow prompts to add senders to this list while managing your BoxTrapper queue.



Click the link for the list you’d like to manage.



6. Once on the edit screen for the list of your choice, you may enter sender addresses or subject, etc. 
IMPORTANT : These lists should contain one entry per line. Each entry should be formatted as a Perl regular expression.


For example, if you wish to whitelist all email from john@example.com, you should enter the following to the whitelist :


from john\@example\.com

 

Other examples :


subject for sale - If added to the blacklist, this would block all email with the subject “for sale”

from .+\@domain\.com - If added to the whitelist, this would allow all mail from any sender @ domain.com


to bob\@domain\.com - If added to the Ignorelist, this line would prompt BoxTrapper to ignore and delete any message with bob@domain.com in the To field.


cc mailinglist\@domain\.com
 - If added to any list, this would tell BoxTrapper to take some action for email with mailinglist@domain.com as a CC’ed address

 

Be careful! Improper formatting of these entries will keep the White/Black and Ignore list form functioning properly.

 


7. Once you are done adding detail to your list, you need to click blue Save button to commit your changes.

save

 

8. To return the main BoxTrapper config page click Go Back.

go back

 

If you have any questions or problems with these lists, let us know!

 

 

 

 


How to Add Address to the BoxTrapper Forward List

 


The Forward List is a list of email addresses to which whitelisted and verified mail should be sent, in addition to the address BoxTrapper is protecting. To add address to this list follow these steps -

 

1. Login to your cPanel Account


2. In the Mail section, click on BoxTrapper icon.

boxtrapper icon



3. To manage BoxTrapper for a specific email, click the Manage icon for that address.

manage



4. On the next Configure BoxTrapper page, you will see the link for the Forward List. Click this link.



5.
On the next page, you can add additional addresses, one per line. Unlike the White/Black and Ignore lists, these addresses do not need to be in the form of perl regular expressions.



6. Once you are done adding addresses to your list, you need to click blue Save button to commit your changes.

save



7. To return the main BoxTrapper config page click Go Back

Go back

 

If you have any questions or problems with the Forward list, let us know!

 

 


 


How to Review BoxTrapper Logs


If you are not sure what is happening behind the scenes or you are trying to find technical details for a specific message, you can view the logs saved by BoxTrapper. Please remember, you can control how many days logs are saved for under the general BoxTrapper settings. By default logs are saved for 15 days.


To access your BoxTrapper logs -



1. Login to your cPanel Account



2. In the Mail section, click on BoxTrapper icon.

boxtrapper icon



3. To manage BoxTrapper for a specific email, click the Manage icon for that address.

manage



4. On the next Configure BoxTrapper page, you will see the link for the Review Logs page. Click that link.



5. Daily logs can be viewed on the next page. You can use the date links at the top right and left corners of the log screen to move forward and backwards in the logs.



6. To return the main BoxTrapper config page click Go Back

Go back



If you have any questions about these logs, contact us.

 

 


 


How to Watch and Manage your BoxTrapper Review Queue



BoxTrapper maintains a daily queue of messages that are awaiting verification. When a person responds to your verification request, their email is processed and removed from the queue.

If you are concerned that a valid sender is ignoring or missing your requests for verification, you can review your queue and take action. Messages from newsletters or other automated senders will be listed here and will likely need you to approve them as a human behind these mesasages may be less likely to see your request for verification.


Any message that appears in your queue can be manually white or blacklisted easily. Follow the steps below to access and manage your queue.

 

1. Login to your cPanel Account


2. In the Mail section, click on BoxTrapper icon.

Boxtrapper icon



3. To manage BoxTrapper for a specific email, click the Manage icon for that address.

manage



4.
On the next Configure BoxTrapper page, you will see the link for the BoxTrapper Review Queue. Please click this link.



5. One the next page you will see your queued messages. You can use the date links at the top right and left corners of the queue screen to move forward and backwards in the queue. 
If you have a very high volume of queued email, you can use the search feature at the top of the page to narrow down the list of displayed messages. You can search the From address, Subject or Body of the queued messages.



6.
Once you have found the message you wish to manage, you have two quick options. Delete or Whitelist and Deliver. Select one of these and click the blue Save button to commit.

save



PLEASE NOTE : Move options can be displayed if you click on the From or Subject links for the individual queued message. After clicking the link, you will be offered the following options -


Whitelist and deliver all messages from this sender.
Whitelist and deliver this message from this sender.
Deliver all messages from this sender.
Deliver this message.
Delete this message from the queue.
Delete all messages from this sender.
Delete this message and blacklist the sender.
Delete this message and add sender to Ignore List.


Select your desired action and click the blue Go button.
go


You will receive confirmation detail regarding your selected action.



To return to your BoxTrapper Queue, click the Go Back link

go back



If you have any questions about these options, let us know.

 

 

 


How to Deactivate BoxTrapper


If you decide for any reason that BoxTrapper is not right for you or your users, it can be easy disabled on a per user basis. To do so, follow these steps -



1. Login to your cPanel Account


2. In the Mail section, click on BoxTrapper icon.

boxtrapper icon



3. On the main BoxTrapper Page you can see a list of your emails under the Account heading. Next to that, you will see the status of each account’s BoxTrap (enabled/disabled) under the Status heading. And finally, you can adjust the status under the Function heading.


To disable BoxTrapper on a specific email, click the Manage icon for that address.

manage



4. On the next Configure BoxTrapper page, you will see that the status is Enabled.

enabled status


To change this status, click the Disable button.

disable


You should then see a green Success message.



To return to the individual’s BoxTrapper config page, please click Go Back button.

go back

 

 

If you have any questions about or issues with BoxTrapper, send us a message!

 

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