Below is a list of common pre-order sales questions. However, if you have any questions that are beyond the scope of this list, please contact our sales department, and they should have an answer for you right away.
Of course. We have no problems at all if you want to operate your server as a game server. In fact, it's not a bad idea, as our network was selected by Valve Software (makers of Half-Life & Half-Life 2) for Steam, their online gaming network.
Choose and configure the server that you want from our 'Dedicated Server Hosting' page and click the "Order Server" button. Alternatively, you can call us at 866-WEB-HOST during normal business hours. For a custom design, send an email with your server specifications to our sales department.
We accept Checks and Money Orders for orders based in the United States, PayPal (with or without subscriptions), as well as the following credit cards for all orders:
Very fast. We have multiple OC-192 (10 Gbps) lines coming into each of our data centers and over 2 Tbps of peering capacity.
Yes. All of our services include full root access to your server.
We will monitor the services of your server for free 24 hours a day 7 days a week. If there are any problems you will automatically be notified via email or pager.
To determine the cost of colocating a non-rackmount server, we need to know the server's specific dimensions. If you send us the dimensions of the server, our sales department will generate a custom quote for you.
We can install any Open Source operating system (or Microsoft Windows for an additional fee) that you'd like. Just let your account representative know during the ordering process, and we'll take it from there.
Bandwidth is handled in blocks of 1 gigabyte. If you exceed your quota you will be charged $1 for each additional GB. If you know you will be going over, please contact us for pre-paid volume discounts. It may also be cost-effective to discuss our unmetered plans.
We sample the ethernet port on the switch every five minutes to determine how much data your machine is moving. We measure both incoming and outgoing traffic.
There are no upgrade fees. You will be charged for bandwidth as you use it. Your site will never be turned off, or blocked, unless you request us to. Again, unmetered hosting plans are available.
Additional IP addresses are sold in blocks of 8 addresses, and each block costs $15/month. IP addresses are assigned on an as needed basis. We will request technical justification for all IP assignments and will followup to ensure IP addresses are being used as requested.
Yes. For dedicated servers we will purchase and install the hardware for you. There is typically no labor cost for an upgrade, however there will be an increased monthly fee. For colocation, you provide the hardware, and the cost is only the labor for the installation.
Yes. If you would like, we can handle all of the DNS service for your domains. If you would like a specific reverse lookup, we can configure that as well.
Yes. If you would like to run the primary DNS, we will happily set up secondary DNS.
Yes. If you want to configure your server to operate the DNS for your domains, that is no problem at all.
Datarealm is a cadre of hard working, whip smart, employees. We are not a huge corporation, and we like it that way. And perhaps most importantly, so do our customers.
We host hundreds of dedicated servers, and thousands of sites on our custom built clustered and load balanced shared hosting platform, for customers from all over the world.
While we don't openly flaunt our customer's identities, we do provide hosting solutions for a Fortune 100 Pharmaceutical company, as well as several other companies that you are very likely to have either heard of or have done business with. Though 90% of our business comes from making regular customers happy with the service. It's nice that big names trust us, but even more important that regular folks trust us too.
Yes. Just submit your request through http://support.datarealm.com/ and some one will be in touch with you shortly. Regardless of what time it is.
We do offer managed hosting -- put our years of extensive experience in complex hosting systems to work for you. For specific questions please contact us, and our sales staff will get you a quote.
It sure is. Your personal representative will be able to teach you the basics of taking care of your server, and guide you along the way. We've helped many people with their first server, and we'll be ready when you are.
